FAQs

Where do you ship?

We currently ship to addresses within the United States only.

How long does it take to receive my order?

Each item is made to order. Production takes 5–7 business days. Once fulfilled, U.S. orders typically arrive within7–10 business days.

Do you provide tracking information?

Yes. Once your order ships, you’ll receive an email with a tracking link so you can follow your package until it arrives.

How long does it take to get my refund?

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund.

Who pays for return shipping?

If your item is defective, damaged, or incorrect, we cover the return shipping. Otherwise, customers are responsible for return shipping costs.

Do you accept exchanges?

We do not hold inventory for exchanges. If you’d like a different item, please request a return (if eligible) and place a new order once your return is approved.

Can I return made-to-order items?

Because each item is made specifically for you, made-to-order and custom products are generally not returnable. We do accept returns if your item arrives defective, damaged, or incorrect.

How to get in touch with Bad Caddy Apparel Co?

You can reach us anytime at badcaddyapparelco@gmail.com or (215) 801-3018.
Our team responds to most inquiries within 1–2 business days.

How long do I have to request a return?

For eligible non-custom items, you have 30 days from delivery to request a return. Items must be unused, unworn, and in their original packaging.

How do I start a return?

Email us at badcaddyapparelco@gmail.com within 30 days of delivery to request a Return Merchandise Authorization (RMA). Please include your order number and the reason for your return. Items sent back without an RMA will not be accepted.

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